Refund & Return Policy

Last updated: May 2026

At Bauthne, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

1. 30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or gently inspected, with all original packaging included where possible.

2. Free Returns

Returns are free. We do not charge any return fees.

There are:

• No return fees
• No restocking fees
• No hidden return charges

3. How to Request a Return

To start a return, please contact our customer support team through our contact page or support email with your order number and reason for return.

Once your return request is approved, we will provide you with return instructions.

4. Refunds

After we receive and inspect your returned item, we will notify you about the approval of your refund.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear on your original payment method. Processing times may vary depending on your bank or payment provider.

5. Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can review the issue and make it right.

6. Exchanges

If you would like to exchange your item, please contact our support team. The fastest solution may be to return the original item and place a new order after your return is approved.

7. Non-Returnable Items

For hygiene and safety reasons, items that are heavily used, damaged by misuse, or returned without approval may not be eligible for a refund.

8. Order Cancellations

If you need to cancel your order, please contact us as quickly as possible. If your order has already been processed or shipped, you may need to wait until you receive the item and then request a return.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team.

Bauthne
Customer Support Team